- Reservations will not be confirmed until the booking form and proof of payment is provided to us at which time we will send a confirmation form with relevant reservation details to the guest.
- Payment Terms/Cancellations: A 50% deposit is required to secure bookings. The balance can then be paid in cash on arrival if preferred, except for peak period bookings which are payable in full 30 days before arrival.
- Cancellations
- If cancelled or modified up to If cancelled by 30 or more DAYS before arrival date, 0% of the total price of the reservation will be charged and there will be 100% refunded.
- If cancelled between 21 and 30 DAYS before arrival date, 25% of the total price of the reservation will be charged and there will be 75% refunded.
- If cancelled between 14 and 21 DAYS before arrival date, 50% of the total price of the reservation will be charged and there will be 50% refunded.
- If cancelled between 7 and 14 DAYS before arrival date, 75% of the total price of the reservation will be charged and there will be 25% refunded.
- If cancelled in LESS 7 DAYS before arrival date, 100% of the total price of the reservation will be charged and there will be no refund.
- Quote totals will not be reduced should you be fewer guests than originally specified. Bookings that are being paid off monthly are non refundable.
- EFT is the preferred method of payment. We do also have visa and mastercard facilities
- Refunds on cancellations will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days.
- Rates are subject to change without notice. Quotations are valid for 24 hours unless otherwise specified. Subject to availability upon acceptance. In case of a double booking the payment that reflects in the bank account first will secure the accommodation and the later payment will be refunded in full.
- Check in time is between 14:00 and 20:00 unless prior arrangements have been made.
- Check out time is by 10:30 unless prior arrangements have been made. This is to enable the room to be prepared in time for new arrivals. Late check outs may be charged for.
- No fireworks to be let off on or around the property.
- Smoking is permitted on the veranda’s and in the gardens/outdoors. Kindly do not smoke in the units.
- The guest is liable for any loss or damages (excluding wear and tear) to the property of the establishment.